Description
Our client is an industry leader within the Medical Imaging segment and have been proudly serving Alberta families for over 75 years. We are currently looking for a Team Lead for their Central Booking unit. This position would report directly to the manager of Patient Care. The successful candidate will provide ongoing coaching and feedback to Central Booking Agents on performance related matters. They will also be responsible for the day to day office duties as required. We are looking for a team player who is professional and able to perform these and other imperative administrative tasks as needed.
REQUIREMENTS:
- This role will need to be available to work 2-3 evenings per week, and some weekends
- Hours of Central Booking are Monday to Friday 8:00am – 8:00pm, Saturdays 9:00am – 4:00pm and Sunday 12:00pm – 4:00pm
- Excellent verbal and written communication skills
- Strong interpersonal skills
- Ability to mentor Agents on their performance
- Excellent computer skills
- Constant communication with staff within the organization as it relates to bookings
- Training new Agents and Receptionists within the department on various booking tools
- Dealing with first level patient escalations
- Strong customer service skills
- Provide patient service over the telephone as well as photocopying, faxing and mailing
- Provide timely and accurate updates to the Patient Care Manager on day to day operations of the department
- Great attention to detail and accuracy is important
- Maintain adequate office inventory
- Ability to manage call queues
- Maintain the utmost professional patient confidentiality
- Ability to execute revised protocols as received from Management to staff within Central Booking
- Must be a self-motivated
- Ability to work as a team or individually
QUALIFICATIONS:
- Medical Assistant Diploma or Medical Terminology Certificate with a minimum of 1-year experience in a related field
- Proficient in Medical Terminology
- Knowledge of office routines, schedules and protocols
- Call Center Management Experience
- Call Center Management Certificate is considered an asset
Our client is offering a very competitive base salary as well as a comprehensive benefits plan through Sun Life Financial, three weeks of vacation within your first year of employment and company benefits such as personal days to sustain a work/life balance. They foster a supportive, professional work environment with continuous learning and a proactive, compassionate approach to customer service and patient care. If you are interested in applying for this position, please submit your resume in confidence to mark@crownjewelrecruitment.com.