Depot Field Service Engineer-Medical Devices (FILLED Nov 20th)

    Published
    October 12, 2018
    Location
    Edmonton, Canada
    Category
    Job Type
    Sub Category
    Biomedical

    Description

    With an uncompromising focus on providing the most technologically advanced medical diagnostic equipment for clinical laboratory markets, our client is a leading player in the Histology, Chemistry, and Immunology field. We are seeking a Depot Field Service Engineer to be a part of our Service Center Team.  You will be reporting to the National Service Manager and you will be required to represent our client with exceptional service and technical expertise.

    RESPONSIBILITIES:

    • Professionally and confidently represent our client to our customers, suppliers and within the industry as a whole, with peers, competitors and industry representatives
    • Work as a member of an effective Service Team to maintain, troubleshoot and resolve instrument issues
    • Conduct prompt service interventions which ensure completeness of work and minimizes customer down time
    • Effectively support accounts within an assigned geographic territory and provide service support in other territories as needed.
    • Provide first and second level hotline support
    • Maintain checklists for instrument validation
    • Assist with new instrument installations
    • Perform regular preventative service maintenance and warranty inspections
    • Manage parts inventory and scheduling
    • Assist in keeping AX, CRM and inventory software up to date and accurate

    QUALIFICATIONS AND SKILLS:

    • Biomedical and Electronic Technologist or Medical Laboratory Technician or equivalent
    • 3+ years of experience working in a medical or similar technology field.
    • Bilingual: English and French
    • Strong analytical skills
    • Strong problem-solving skills
    • Customer service focused
    • An ability to learn and work independently
    • A strong “business owner” mentality
    • A positive attitude
    • An ability to work in a team environment
    • A strong ability to handle pressure
    • Well organized and detail oriented
    • Ability to multi task in a fast-moving environment
    • Above average communication skills
    • A Compete and practical understanding of Microsoft products including Word, Excel, and Outlook
    • Knowledge of Microsoft AX would be an asset but can train as necessary
    • A mechanical, electronic and scientific understanding would be an asset

    We are offering a very competitive base salary, company bonus plan, full benefits and the opportunity for advancement within the PSAT team. If you are an individual that thrives in a fast-paced environment and able to work within a team we want to hear from you! Please send resume in confidence to mark@crownjewelrecruitment.com.

     

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